Posted by: jmwilsonmga | April 12, 2011

Caught ya!

“Do your little bit of good where you are; it’s those little bits of good put together that overwhelm the world.” –Desmond Tutu 

I have this quote hanging in my office to remind me that we can all make a difference every day, in small ways. 

After being with J.M. Wilson for over 13 years, I’m amazed to think back on the many little things that happen daily, that always catch me off guard, and can have the power to effect my current perspective in profound ways. 

I know I’m not supposed to admit it, but I’ll share something my team already knows very well. I’m not perfect! Often when I am not feeling 100%, I find that the appropriate teacher is placed in my path to cause me to examine my actions when they are not as they should be, and I am able to “re-align” my attitude in a very positive way. 

For instance when I am feeling overwhelmed and answer the phone in a very hurried (and possibly not the most inviting!) way, that seems to be the exact moment I get THE nicest person on the other side, asking me, am I having a busy day? Am I ok? Caught in the act! However, immediately snapped out of it, thankfully. 

Or, when I am feeling less than gracious about being here in the office on a beautiful Summer day, and I hear Denise’s sweet “Thank you” when talking to an agent, or Stacey’s laughter from next door, or when I’m really lucky, Nicole’s cute little snort, it catches me in a moment of feeling sorry for myself & can bring me back to a much better reality almost instantly. 

And I know there are so many others within this organization making a difference to their neighbors and customers in similar ways every day. To all of you, and all of our customers out there who have the ability to catch us off guard in wonderful and helpful ways – I say “Thank you!”, and can only hope that we can continue to pay it forward to others!

About the Author : Roxanne Barry, Michigan and Southern Region Property & Casualty Branch Manager

Roxanne has been a part of the J.M. Wilson Team for over thirteen years and currently serves as the Property & Casualty Manager for Michigan and the Southern Region.  She manages, grows, and leads her department which includes other lines of business such as Professional Liability, Errors & Omissions, Directors & Officers, Employment Practices Liability, Products & Manufacturing, Medical & Health Related Professional Lines, and Excess.  She loves that everyday in her position brings a challenge, whether she is researching coverages, classes of businesses, or even learning about an insured’s business operations.  She also loves working with her team of underwriters and watching them grow within the industry.  In her spare time, she loves to enjoy the art and music in Kalamazoo, Michigan.  Although Kalamazoo is not a large city, it is unique in offering a variety of art, performance, culture, and food (home of the famous Bell’s Brewery!).

Connect with Roxanne on LinkedIn

Disclaimer :  This article is for informational purposes only.  There is no legal advice being suggested or proffered.  The author assumes no responsibility or liability for the actions taken or not taken by the readers based upon such information.  This article is the opinion of the author and is not supported or endorsed by J.M. Wilson.  It should not be relied upon and may contain inaccuracies or content may have changed over time, contact your underwriter for the most current and accurate information.  Any comments or responses are the opinions of their authors.  Content on this site is believed to be covered under Fair Use.

Copyright 2011 J.M. Wilson Corporation

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