Posted by: jmwilsonmga | October 9, 2012

This room was prepared for you by …

If you don’t know this about my job, I travel around the state visiting and meeting our agents.  To me, the travel is a perk.  Not many overnights are needed – let’s face it – you can make it around the state in an 8 hour day right?  (HA!)  Here I am at one of my favorite events that requires an overnight stay and it’s 10:11pm, I’m ready to finally hit the pillow.  Brushing my teeth, I see the little tent card next to the sink that says,

“This room was prepared for you by…” with what should be a person’s name listed on the line below.  But instead, it says “happy housekeepers :)”. 

Wow.  What a statement – happy housekeepers.  You mean, the people who come in, clean the bathrooms, vacuum, change bedding, etc, etc, etc.  You know the things all of us do.   In our own homes; not in a hotel room.  Immediately I think of how grateful I am for my job.  How on the bottom of my quotes, I should put from: Happy Underwriter.  In my signature line on the bottom of my email, instead of Agency Relations Manager, I should put Happy Person.

How would everyone in your place of business be if everyone felt they were a “happy fill-in-the-job-description”? 

Does this exist?  Are they happy?  Have you asked?  I don’t have a team that reports to me, but I am lucky to work with some pretty great folks.  I think they are happy.  But are they?  Have I asked?  (have you asked your team?)  What are we hiding from?  Are we scared of the answer?

Let’s look at this from a proactive approach by trying to CREATE happiness around us:

1.  My first cup of the day…  If you get enjoyment, comfort and a smile by drinking your favorite beverage in a great mug/cup/glass, chances are someone else will too.  Buy your cubemate (yes, that’s a word) a cool looking mug that’s inviting that you think they will like and would make them smile, everyday.

2.  Thank you note… not a thing of the past but something that’s been forgotten.  Get a notecard that fits your personality and write a message – funny, sincere, grateful, gushy – whatever you want, inside it.  (Look around your office right now – do you have one hanging up?  People hang on to these little notes!)

3.  I’m happy you’re here.  Four simple words.  Say them!!!

4.  Feedback…  if the person is doing a good job, tell them.  But also tell one more person – another co-worker, their boss, a customer, whomever.  Appreciation for a job well done can get overlooked.  But it shouldn’t.

Bottom line is try to create some type of happiness for those around you.  You’re saying “but I don’t manage people.  I’m just a normal employee.”  Who cares?!?!  YOU have the power to make your surroundings.  At least within 5 feet of where you sit.  Why not make it a happy 8, 9, 10 hours instead of something just mediocre?  I’m challenging you.  Try it – and then report back to me how it works!

Until then…

Happy Blogger 🙂

About the Author : Erin Herson, Underwriting & Agency Relations Manager

Erin Herson joined J.M. Wilson in 2009.  She is responsible for underwriting, teaching Continual Education courses, as well as establishing and developing new agency relationships.  She loves the people that she works with and finding creative solutions to their needs.  Outside of the office, Erin enjoys working out, spending time with her children, golfing, cooking, and of course, shopping.
Disclaimer :  This article is for informational purposes only.  There is no legal advice being suggested or proffered.  The author assumes no responsibility or liability for the actions taken or not taken by the readers based upon such information.  This article is the opinion of the author and is not supported or endorsed by J.M. Wilson.  It should not be relied upon and may contain inaccuracies or content may have changed over time, contact your underwriter for the most current and accurate information.  Any comments or responses are the opinions of their authors.  Content on this site is believed to be covered under Fair Use. Legal

Copyright 2012 J.M. Wilson Corporation


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