Posted by: jmwilsonmga | July 2, 2013

The Dying Art of True Conversation

While technology has made life easier in most aspects of our personal and professional lives, I find myself missing the good old fashioned art of true conversation. While email and texting are fast, prompt and the path of least resistance for many; I think we are giving up quite a bit by not striving for a true conversation. Miriam-Webster defines conversation as an oral exchange of sentiments, observations, opinions or ideas. What stands out in this definition for me is that it specifically states verbal communication. Nowhere in this definition does it say a typewritten exchange.

Debbie Martinez IIAG 2013 Micheal Mellars Pritchard & Jerden

Debbie Martinez, JM Wilson, with Micheal Mellars, Pritchard & Jerden Insurance, at IIAG Convention 2013.

In my travels to visit our partner agents, I am more often than not finding that they are looking to us for conversations. Conversations about risks, our company, the industry and, yes, even a personal conversation or two along the way. They want to discuss these things not just exchange a barrage of emails back and forth. In my over 20 years in the Insurance Industry, I have forever been taught that Insurance is a relationship business. This is what we want and this is what our agents want. To foster these existing relationships and to make new ones, we will need to master the dying art of true conversation. Our partner agents need to know that they can pick up the phone and call us to discuss a risk or to run something by us. They need to know we are open to building our relationships with them. One agent said it best, “call for a conversation and email for a confirmation.” Truer words have never been spoken.

While texting and emailing is a sign of the times and a part of our everyday communications there is just no substitute for my dear old friend conversation. Without it we become just words on a screen instead of a person behind the words. Without it we lose those special touches that allow us to build and foster lasting relationships. So, the next time you go to send a text message or an email consider giving the dying art of true conversation a try…pick up the phone and give your clients or your family and friends a call. It will make a difference. Will your client remember that last email out of hundreds he or she just received or that personal touch phone call from his or her agent? Hmmm… food for thought.

Debbie-Martinez---Nov-2010About the Author : Debbie Martinez, Southern Region Branch Manager

Debbie Martinez joined J.M. Wilson in 2009 and currently serves as the Underwriting and Sales Manager for the Southern Region. She works to develop agency relationships with our existing Southern Region agents through all lines of business, as well as helps to establish newly appointed Southern Region agents. Debbie loves the day-to-day contact she has with our agency partners. In her free time, Debbie enjoys spending time with her son, working with the American Cancer Society, and photography.

Disclaimer :  This article is for informational purposes only.  There is no legal advice being suggested or proffered.  The author assumes no responsibility or liability for the actions taken or not taken by the readers based upon such information.  This article is the opinion of the author and is not supported or endorsed by J.M. Wilson.  It should not be relied upon and may contain inaccuracies or content may have changed over time, contact your underwriter for the most current and accurate information.  Any comments or responses are the opinions of their authors.  Content on this site is believed to be covered under Fair Use. Legal

Copyright 2013 J.M. Wilson Corporation

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