Posted by: jmwilsonmga | July 9, 2013

The Power of The Phone

This is a phrase that’s being thrown around a lot these days in the halls and offices of JM Wilson. But what does it mean exactly?

Well, for us it means a company-wide initiative to re-dedicate and re-commit ourselves to using this very powerful tool that is right at our fingertips.

In this age of instant information – it can seem very “quick and easy” to e-mail a response or question. But around the beginning of 2013, we asked ourselves a question. What if we simply picked up the phone instead? What if we could avoid lengthy e-mail chains, mis-interpretations, and really get to  know our customers and our accounts better, by having an actual conversation?

So, we set about changing our ways, and changing our culture.

Have we figured it all out yet? Well, no, real and true change takes time & effort. But we are committed to becoming the Managing General Agent of choice for independent insurance agents.  Because as our customers get to know us, we get to talk about real solutions for the insurance needs of their clients.

What does this mean for you, our customer? We hope that it means:

  • We are easily accessible to answer your questions!
  • We are friendly and helpful on the phone!
  • We want to talk to you about your insured, to get to know exactly how we can best help you , and bind more business!
  • We want to phone quote accounts for you that are simple, to keep them “low touch” and profitable!
  • We want to get to know you!

Feel free to give US a call today, to find out how we may best serve you! We look forward to talking with you soon!

Roxanne-Barry-About the Author : Roxanne Barry, Michigan and Southern Region Property & Casualty  Manager

Roxanne joined the J.M. Wilson Team in 1997 and currently serves as the Property & Casualty Manager for Michigan and the Southern Region.  She manages, grows, and leads her department which includes other lines of business such as Professional Liability, Errors & Omissions, Directors & Officers, Employment Practices Liability, Products & Manufacturing, Medical & Health Related Professional Lines, and Excess.  She loves that everyday in her position brings a challenge, whether she is researching coverages, classes of businesses, or even learning about an insured’s business operations.  She also loves working with her team of underwriters and watching them grow within the industry.  In her spare time, she loves to enjoy the art and music in Kalamazoo, Michigan.  Although Kalamazoo is not a large city, it is unique in offering a variety of art, performance, culture, and food (home of the famous Bell’s Brewery!).

Connect with Roxanne on LinkedIn

Disclaimer :  This article is for informational purposes only.  There is no legal advice being suggested or proffered.  The author assumes no responsibility or liability for the actions taken or not taken by the readers based upon such information.  This article is the opinion of the author and is not supported or endorsed by J.M. Wilson.  It should not be relied upon and may contain inaccuracies or content may have changed over time, contact your underwriter for the most current and accurate information.  Any comments or responses are the opinions of their authors.  Content on this site is believed to be covered under Fair Use. Legal

Copyright 2013 J.M. Wilson Corporation

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