Posted by: jmwilsonmga | August 13, 2013

Building Your Service Chain

Last night on the long drive home from work, I was reflecting upon a conversation I had last week with a wise man concerning Customer Service.  Pastor Tim had some interesting thoughts about the meaning of the term as it is known, and why he would like to see it called a “Service Chain” instead.

His philosophy is no matter what you do in life, you are in some way in the “customer service” field.  From the farmer whose immediate “customer” may have four legs, to the President, every one you come in contact with is a link in the Service Chain.  Think about this for a minute – How many people did it take to provide the butter for your breakfast toast?  Who down the line is going to be affected by what you say or do today?  We are all in control of our own Butterfly Effect.

As soon as you open an email, or answer a phone, or greet each other in the hallway, you are starting a chain of events that will affect numerous people in one day’s time.  Pass along a happy upbeat link to the next person.  You will be amazed at how large the return is to you!

We are all someone’s customer, whether we are at the front of the line, the middle or the line, or the tail end of the line.  Someone, somewhere had to start a chain of events that leads to you in this moment.  Make it a point to start your chain on a positive happy note!

Cindy-Behrman---July-2013About the Author : Cindy Behrman, Property & Casualty Underwriter

Cindy Behrman joined J.M. Wilson in 2003 and currently serves as a Property & Casualty Underwriter for Michigan and our Southern Regions States. Cindy has thirty years of insurance experience and has been a part of the JM Wilson team for ten years.  Her job responsibilities include servicing and writing different lines of property and casualty business, as well as garage.  In her spare time, she enjoys gardening, cooking, and spending time with family.

Disclaimer :  This article is for informational purposes only.  There is no legal advice being suggested or proffered.  The author assumes no responsibility or liability for the actions taken or not taken by the readers based upon such information.  This article is the opinion of the author and is not supported or endorsed by J.M. Wilson.  It should not be relied upon and may contain inaccuracies or content may have changed over time, contact your underwriter for the most current and accurate information.  Any comments or responses are the opinions of their authors.  Content on this site is believed to be covered under Fair Use. Legal

Copyright 2013 J.M. Wilson Corporation

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